We’re here if you need a little extra support
Customers may require support for a range of reasons, including health, life events, financial difficulties or accessibility needs. We’re committed to treating all our customers fairly and supporting you in a way that reflects your individual needs and circumstances.
We understand life isn’t always easy. MetLife 360 support through all life stages.
Our policies are designed to provide support when you need it most.
MetLife 360 provides practical supports across health, wellness, legacy planning and end-of-life funeral concierge services at no extra cost to policy holders.
Read more about MetLife 360.
If you are part of a group scheme, contact your HR team to confirm the benefits that apply to your cover.
Customers in financial difficulty
If you’re experiencing financial difficulties, or are having trouble paying your premiums or contributions, we may be able to help.
Email: ebireland@metlife.com
Telephone: 1800 500 276
https://www.metlife.ie.group-life
Third Party Support
There’s also support available from third-parties, free of charge.You can access these at your time of need, whether you have a MetLife Policy or not.
Money Advice and Budgeting Service (MABS) |
0818 07 2000 helpline@mabs.ie
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Citizens Information |
https://www.citizensinformation.ie/en/ 0818 07 400 Monday to Friday, 9am to 8pm
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Samaritans Ireland |
https://www.samaritans.org/ireland/samaritans-ireland/ 116 123 |
https://www2.hse.ie/mental-health/services-support/supports-services/ 1800 111 888 |
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Age Action Ireland |
01 4756989 08:00 to 19:00, 365 days a year |
The Alzheimer Society of Ireland |
1800341341 |
HSE Safeguarding and Protection |
01 795 9528 safeguarding.cho9@hse.ie |
National Advocacy Service for People with Disabilities |
Advocacy.ie 0818 07 3000 |
Alternative Communication Requests
Need a larger font or an alternative type of communication? No problem. We are committed to providing accessible services and supporting customers with additional communication needs.
Braille, large print, and audio transcribing |
If you require braille, large Print or your documents audio transcribed, please contact the relevant customer services department below to arrange this for you: ● If you’re an employer or employee of a scheme we insure: ebireland@metlife.com ● Alternatively, you can call us on 1800 500 276 |
Text Relay |
For customers with hearing or speech difficulties, the Irish Text Relay Service (ITRS) is available. The ITRS allows you to make and receive phone calls by converting text to speech and speech to text. Find out more: https://www.itrs.ie/ |
Language Barriers |
If you have tried to speak with us on the phone and were unable to pass security because of a language barrier, please see below for guidance: Our services are provided in English but there are options available to help you. You could:
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